Shipping Policy

Westar Distribution LLC operates westarauto.com as our consumer-facing store. Our corporate headquarters and wholesale portal are located at westarparts.com. References in this policy to "Westar", "we", or "us" mean Westar Distribution LLC and its direct-to-consumer operations.

All products on westarauto.com ship free via ground service within the continental United States. Orders to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or international destinations currently require a custom freight quote and are not covered by the free shipping program.

Orders placed before 12:00 PM Eastern Time (Monday–Friday, excluding federal holidays) typically process and depart the same business day. Orders submitted after the cut-off ship the next business day.

We partner with UPS, FedEx, and USPS. The carrier and specific service are selected automatically based on weight, delivery speed, and service reliability to your destination. Requests for a specific carrier can be submitted to support@westarauto.com before an order ships; while we do our best to accommodate, substitutions are not guaranteed.

Expedited shipping options (Next Day Air, 2-Day, or 3-Day) are available at checkout for an additional cost. Expedited orders follow the same 12:00 PM ET processing cut-off.

Ground orders typically arrive within 2–5 business days after leaving our warehouse, depending on destination. Rural addresses or addresses west of the Mississippi River may require additional transit time.

Delivery estimates shown during checkout are generated directly by the carrier. Because final delivery is handled by the carrier, Westar Distribution LLC (Westar Auto Parts) cannot guarantee a specific arrival date once an order has shipped.

A shipment confirmation email with carrier tracking is sent as soon as your order leaves our facility. Tracking is powered by TrackingMore, a third-party logistics platform that consolidates updates from UPS, FedEx, and USPS.

Please allow up to 24 hours for the tracking link to display its first scan. If a package appears stalled for more than 48 hours, contact support@westarauto.com with your order number so we can reach out to the carrier.

Customers are responsible for providing a complete and accurate shipping address at checkout. Address corrections that require carrier intervention after a label has been created may incur rerouting fees billed to the customer.

Once a parcel is confirmed delivered by the carrier, responsibility transfers to the recipient. If theft or misdelivery is suspected, notify us within 2 business days so we can open a carrier investigation. Replacement orders may require a police report or insurance claim, depending on carrier requirements.

Inspect shipments immediately upon delivery. Note visible damage with the carrier and capture photos before opening. Hidden damage must be reported to support@westarauto.com within 48 hours of delivery so we can file a claim and arrange for replacement parts.

Packages lost in transit are replaced or refunded once the carrier confirms the loss in writing. We are not responsible for delays caused by severe weather, natural disasters, or other carrier-controlled events.

Title and risk of loss pass to you when the carrier accepts the shipment from our warehouse. Our liability for late delivery is limited to the shipping charges paid. In no event shall Westar Distribution LLC be liable for incidental, consequential, or special damages resulting from carrier delays, missed appointments, or scheduling changes.

By placing an order you agree to the Shipping Policy, Return Policy, Warranty Policy, and Terms & Conditions published on westarauto.com.

Email support@westarauto.com or visit our Help Center for step-by-step instructions on tracking shipments, initiating returns, or requesting expedited delivery.