Hello. How can we help you?

Westar Distribution LLC operates this help center for westarauto.com retail customers. Wholesale partners should contact their representative or visit westarparts.com for distributor support.

Before You Order

Verify fitment and find the right parts

4 questions

Shipping & Delivery

Tracking, timing, and delivery information

5 questions

Returns & Refunds

Policy, process, and timelines

6 questions

Warranty

Coverage, claims, and limitations

4 questions

Installation & Technical

Professional installation guidance

4 questions

Orders & Payment

Checkout, changes, and security

4 questions

Customer Support

Contact methods and response times

4 questions

Legal Information

Liability and responsibilities

4 questions

Important: Always verify fitment before ordering

Use our fitment checker on every product page. Orders placed without fitment verification cannot be returned for incorrect fit.

Before You Order

Verify fitment and find the right parts

Shipping & Delivery

Tracking, timing, and delivery information

Returns & Refunds

Policy, process, and timelines

Warranty

Coverage, claims, and limitations

Installation & Technical

Professional installation guidance

Orders & Payment

Checkout, changes, and security

Customer Support

Contact methods and response times

Legal Information

Liability and responsibilities

Still Have Questions?

Our support team responds to most inquiries within a few hours during business days.

Contact Support support@westarauto.com

Hello. How can we help you?

Before You Order

Shipping & Delivery

Returns & Refunds

Warranty

Installation & Technical

Orders & Payment

Customer Support

Legal Information

Important: Always verify fitment before ordering

Before You Order

How do I verify a part will fit my vehicle?

What if I'm not sure which part I need?

Are your parts OEM or aftermarket?

Do you sell used or refurbished parts?

Shipping & Delivery

When will my order ship?

Do you offer expedited shipping?

Do you ship internationally?

What if my package arrives damaged?

Tracking shows delivered but I don't have my package. What now?

Returns & Refunds

What is your return policy?

What items cannot be returned?

Who pays for return shipping?

How long do refunds take?

Can I exchange a part instead of returning it?

What if I installed the part and then it failed?

Warranty

What does your warranty cover?

What does the warranty NOT cover?

What is my remedy if a part is defective?

How do I make a warranty claim?

Installation & Technical

Do I need a mechanic to install these parts?

Do you provide installation instructions?

What if I install a part incorrectly and it causes damage?

Can you recommend a mechanic in my area?

Orders & Payment

What payment methods do you accept?

Can I cancel or modify my order?

Do you offer discounts or coupon codes?

Is my payment information secure?

Customer Support

How do I contact customer support?

Do you have phone support?

What information should I include when contacting support?

I haven't heard back from you. What should I do?

Legal Information

What are the limits of your liability?

Who is responsible for ensuring proper fitment?

What if I disagree with a return/warranty decision?

Do you make any performance claims?

Still Have Questions?